Support

We're a small team and we read everything. Email us and we'll get back to you, usually within one business day.

Common questions

How do I create a 3D flyover?
Track an activity (or pick a past one), then tap “Create 3D Flyover.” Rendering happens on your device — no upload needed.

How do I manage or cancel my Peaksur Premium subscription?
Cancel where you bought it. Bought in the app: open iPhone Settings → your name → Subscriptions → Peaksur to change or cancel; refund requests are handled by Apple at reportaproblem.apple.com. Bought on peaksur.com: open your account page and choose Manage billing to cancel, switch between monthly and yearly, change your card or download invoices; web charges appear on your statement as LINK.COM* PEAKSUR LLC. Because Link is the merchant of record, you can also cancel, switch plans or change your card from your Link account at link.com, and refunds for web purchases are handled by Stripe and Link; you can always email [email protected]. Either way, Premium stays active until the end of the period you paid for.

I bought Premium on the website. How do I use it in the app?
Sign in to the app with the same account you used on peaksur.com. Premium is already there; nothing to restore or redeem.

How do I delete my account?
In the app: Profile → Settings → Delete Account. This permanently removes your account and content. You can also email [email protected] and we'll do it for you.

How do I report a post or block someone?
Tap the ••• menu on any post or profile → Report or Block. Reports are reviewed within 24 hours.

Why does Peaksur ask for location access?
GPS is what powers activity tracking and trail suggestions. Your recorded activities are private by default — you choose what to share.

Privacy & data requests

For data access, export, or deletion requests, email [email protected]. See our Privacy Policy for details.

Press

Media inquiries: [email protected]